Privacy policy
Last Updated: 01/08/2025
Gilded Desi is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or otherwise interact with us.
1. Information We Collect
We may collect the following types of personal information:
- Identity Information: name, email address, phone number, shipping and billing address
- Payment Information: credit/debit card details or PayPal information (processed securely via third-party payment processors)
- Order History: purchase records, preferences
- Technical Data: IP address, browser type, operating system, referring website, browsing behaviour (collected via cookies and analytics tools)
- Communication Data: your messages and feedback through contact forms, emails, or customer support interactions
2. How We Use Your Information
We use your personal data to:
- Fulfil and manage your orders and deliveries
- Provide customer support and respond to your inquiries
- Personalize your shopping experience
- Send transactional emails (order confirmations, shipping updates, etc.)
- With your consent, send marketing emails or newsletters
- Improve our website, services, and customer experience
3. Legal Basis for Processing (GDPR Compliance)
We collect and use personal data under the following legal bases:
- Performance of a Contract: to fulfill your order
- Consent: for marketing communications (you can withdraw at any time)
- Legitimate Interests: to improve customer service and website functionality
- Legal Obligation: to comply with tax and regulatory requirements
4. Sharing Your Information
We only share your personal data with trusted third parties necessary to operate our business:
- Payment processors (e.g., Stripe, PayPal)
- Shipping carriers (e.g., An Post, DHL)
- Shopify (our website platform)
- Analytics and email service providers (e.g., Google Analytics, Klaviyo/Mailchimp)
We never sell or rent your personal data to third-party marketers.
5. Data Retention
We retain your personal data only as long as necessary:
- To fulfil the purposes outlined in this policy
- To comply with legal, tax, and accounting requirements
- When no longer needed, your data will be securely deleted.
6. Your Rights (GDPR & EEA Residents)
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete information
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict certain processing
- Withdraw consent for marketing at any time
- File a complaint with your local data protection authority
To exercise any of these rights, email us at privacy@gildeddesi.com
7. Cookies & Tracking
Our website uses cookies and similar technologies to:
- Enable site functionality
- Analyse user behaviour via Google Analytics
- Improve shopping experience
You can manage cookie preferences via your browser settings.
8. Data Security
We take reasonable technical and organizational measures to protect your data, including:
- Secure HTTPS encryption on our website
- Partnering only with PCI-compliant payment processors
- Regular software and plugin updates by Shopify
9. Third-Party Links
Our site may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. All updates will be posted on this page with the effective date. Continued use of our website after changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions about this policy or your data, please contact: privacy@gildeddesi.com