Refund policy
Effective Date: 01/08/2025
We want you to love what you wear. If something isn’t quite right, here’s how we make returns and refunds simple and fair.
Returns
You may request a return or exchange within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition and packaging
- You must provide proof of purchase (order confirmation or receipt)
- The return request must be made within 14 days of delivery
- Earrings cannot be returned or exchanged due to hygiene reasons
To initiate a return:
- Email us at hello@gildeddesi.com with your order number and reason for return.
- We’ll provide return instructions within 2 business days.
- Once we receive and inspect the returned item, your refund or exchange will be processed within 5 business days.
Return shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective
Refunds
Refunds will be issued to your original payment method. You’ll receive a confirmation email once processed. Please note:
- Shipping charges are non-refundable
- We do not offer refunds for gift cards or promotional discounts
- If your item was a gift, we can issue store credit upon request.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at hello@gildeddesi.com with photos. We’ll arrange a replacement where possible or full refund at no additional cost.
Exceptions
We reserve the right to refuse returns that:
- Are not in original condition
- Are returned beyond the 14-day window
- Are missing tags, packaging, or proof of purchase