Refund policy
Effective Date: 15/12/2025
We want you to love what you wear. If something isn’t quite right, here’s how we make returns and refunds simple and fair.
Returns
You may request a return, cancellation, or exchange within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition and packaging.
- You must provide proof of purchase (order confirmation or receipt).
- The return/cancellation request must be made within 14 days of delivery.
- Goods must be returned within 14 days of making the return/cancellation request.
- Earrings cannot be returned or exchanged due to hygiene reasons.
To initiate a return:
- You can initiate a return/cancellation through your customer account.
- Alternatively, email us at hello@gildeddesi.ie with your order number and request for help, and we will guide you.
- Once we receive and inspect the returned item, your refund or exchange will be processed within 5 business days.
Return shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective
Refunds
Refunds will be issued to your original payment method. You’ll receive a confirmation email once processed. Please note:
- Standard outbound shipping charges paid by you during purchase will be refunded.
- We do not offer refunds for gift cards or promotional discounts
- If your item was a gift, we can issue store credit upon request.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at hello@gildeddesi.ie with photos. We’ll arrange a replacement where possible or full refund at no additional cost. The products must be sent back within 14 days of notifying us.
Exceptions
We reserve the right to refuse returns that:
- Are not in original condition
- Are products with hygiene concerns such as earrings
- Are returned beyond the 14-day window
- Are missing tags, packaging, or proof of purchase